Privacy Policy

This Privacy Policy was last revised on May 10, 2023.

Iconic Health, Inc. dba Iconic Health (“We,” “Us,” or “Our”) welcomes you (“You”) to our service and is committed to respecting your privacy. This Privacy Notice (the “Privacy Notice”) explains our practices regarding the collection, use, and disclosure of information that You provide Us when accessing and using our products and services (collectively, the “Products and Services”), which are made available to You through www.iconichealth.co (the “Website”), which is accessible through laptops, tablets, cell phones, and other devices. The Website and Content are also collectively referred to as the “Platform.”

We use Personal Information provided by you to help you find weight-inclusive Healthcare Providers by determining whether these Healthcare Providers have certain weight-inclusive practice attributes, including being respectful of a patient's boundaries or having weight-inclusive accommodations. This assistance may include reports provided by Iconic Health to You (the “Products and Services”).

Iconic Health organizes key information to help You make informed choices in Your search to independently assess particular Healthcare Providers. To enable such assessment, Iconic Health’s reports include profiles, objective and subjective ratings, feedback, comments, indexes, scorecards, materials and other informative details about the Healthcare Providers (collectively, the “Reports”).

By accessing the Website, you agree to be bound by this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use the Website.

Information We Collect

We collect two types of information from or about users of our Website: “Personal Information,” which is demographic information that you may provide that can be used to identify you directly or indirectly (such as your name, email address, etc.), and “Aggregate Information,” which is information that cannot be used to identify you (such as frequency of visits to the Website, browser type, etc.). When we collect or create Aggregate Information, it is not linked to your Personal Information.

INFORMATION YOU PROVIDE TO US

We collect Personal Information that you voluntarily provide to us when you use our Website. Below are some examples of the types of Personal Information you may choose to submit to us through webforms on the Website, SMS text, secure messaging, or via email at navigator@iconichealth.co:

1. First and last name
2. Email and phone number
3. Preferred communication channel
4. Provider type and specialties sought
5. Zip code
6. Accessibility needs
7. Preferred boundaries at the doctor's office
8. Health insurance plan type (Note: We only use this information to determine whether Healthcare Providers accept Your insurance. We are not collecting Your health insurance card information)
9. Payment information

WEBFORMS

Iconic Health uses webforms to collect some Personal Information. These forms require users to give contact information.

Contact information from the webform is used only for the Reports and Products and Services and will not be sold to another party.

AGGREGATE INFORMATION (INFORMATION WE AUTOMATICALLY COLLECT)

Aggregate Information is information that does not identify you. Aggregate Information may be collected when you use our Website, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains Personal Information, such that only Aggregate Information remains. We may collect, use, store, and transfer Aggregate Information without restriction.

When you use our Website, we automatically receive and collect information about you and your device. This information includes the following:

1. Information about your device, such as the operating system, hardware, system version, Internet Protocol (IP) address, device ID, and device language.
2. Location data based on information You provide through the webform and through Our use of Google Analytics, as described below.
3. The specific actions that you take when you use our Website, including but not limited to the pages and screens that you view or visit, search terms that you enter, and how you interact with our Website.
4. The time, frequency, connection type, and duration of your use of our Website.
5. Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (as further described below).
6. Pages you visited before or after navigating to our Site.

COLLECTION OF PERSONAL INFORMATION BY THIRD PARTIES

Some links referenced in Reports may redirect you to third-party websites that we do not operate. The privacy practices of those websites will be governed by their own policies. We make no representation or warranty as to the privacy practices or policies of any third parties, including the providers of third-party applications. If you are submitting information to any such third-party through the Reports, you should review and understand that party’s applicable policies, including their privacy policies, before providing your information to the third-party.

USE OF “COOKIES”

Like most websites, our Website may use “cookies.” Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to help us identify you when you come to our Website.

Our Website collects cookies and may use cookies for reasons including, but not limited to:

1. Analyze our web traffic using an analytics package.
2. Test content on the Website.
3. Recognize when you return to the Website.
4. Performance: We collect information about how you use our Website, monitor the performance of the Website, and help us improve our Website and your experience (see “Analytics”).

Generally, these are considered necessary cookies (required for the operation of the Website) and performance cookies (required for Website performance monitoring and improvement) and only last until you close the browser (these are known as “session cookies”).

Overall, cookies help us provide you with a better Website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website. You can learn more about cookies and how they work at www.allaboutcookies.org.

ANALYTICS

Our Website uses Google Analytics to provide insight into our website, and to improve the relevance of advertisements you receive. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

How We Use Your Information

In general, we collect Personal Information and other information from you so that we can provide the Products and Services, our Website, operate our business, and provide information that you request from us. This includes the following uses and purposes:

1. Provide, operate, improve, maintain, and protect our Website.
2. Send you updates, marketing communication, and other information about Iconic Health and our Website.
3. Conduct research and analysis, and monitor and analyze trends and usage.
4. Enhance or improve user experience, our business, and our Website, including the safety and security thereof.
5. Personalize our Website to you.
6. Communicate with you and respond to inquiries.
7. As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request.
8. Enforce contracts, including investigation of potential violations thereof.
9. Detect, prevent, or otherwise address fraud, security or technical issues.
10. Protect against harm to the rights, property or safety of Iconic Health, our users, or the public as required or permitted by law.

Sharing of Personal Information with Third Parties

We do not rent or sell your Personal Information.

Like most companies, we share information, including Personal Information, in certain circumstances with third parties through operation of our Website and our business. Below we explain when that happens. We do not share your Personal Information with Healthcare Providers.

SERVICE PROVIDERS

We may transfer Personal Information to third parties for the purpose of providing the Products and Services, the Website, or operating our business. For example, we may transfer your Personal Information to third-party service providers to assist with providing the Website and other Website, and to communicate with you about current or future offerings. We may also share your information with payment processors and delivery services to facilitate your transactions made on our Website.

REQUIRED TRANSFERS

We may also transfer your Personal Information to third parties under the following circumstances: (i) to obtain legal advice or comply with a legal requirement, law, subpoena, judicial proceeding, court order, governmental request, or legal process; (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, asset sale, financing, reorganization, liquidation or dissolution of Iconic Health, including in the evaluation thereof; (iv) when we believe it is necessary to protect the rights, property, or safety of Iconic Health or other persons, or (v) as otherwise required or permitted by law, including any contractual obligations of Iconic Health.

AS DIRECTED BY YOU AND WITH YOUR CONSENT

Except as otherwise provided in this Privacy Notice, we share Personal Information with companies, organizations or individuals outside of Iconic Health only at your direction or when we have your consent to do so.

Opting Out

If you no longer wish to receive our marketing and promotional communications, you may opt-out by following the instructions included in each communication.

If you do not wish to continue receiving emails from us, click “Unsubscribe” at the bottom of the email message from us in order to opt-out. You may receive an additional email message confirming your decision to opt-out.

Children and Privacy

All our Products and Services at Iconic Health are not designed for anyone under the age of 18. Furthermore, we do not knowingly collect or solicit any information from anyone under the age of 18. If we learn or are informed that we unintentionally collected personal information from an individual under the age of 18, we will delete such information. If you believe that we might have any information regarding a person under the age of 18, please contact us at navigator@iconichealth.co.

How Do We Protect Your Information?

We take the security of your Personal Information very seriously. We use reasonable administrative, physical, and technical safeguards to secure the Personal Information you share with us. Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your Personal Information.

How Long Do We Keep Your Personal Information and Aggregate Information?

We will keep your Personal Information and Aggregate Information for as long as you use our Products and Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Products and Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Transfer of Personal Information Outside of the United States

The Products and Services are intended for use by United States residents. The information we collect from you will be stored and processed in the United States, or any other country in which we, or our affiliates, maintain facilities in, and in other jurisdictions as necessary for the proper delivery of our Products and Services or as may be required by law. If you are located outside the United States, please note that we will transfer your information, including your personal information, to a country that does not have the same data protection laws as your jurisdiction, and you consent to such transfer of information to the United States or any other country in which we or our service providers maintain facilities.

Privacy Notice Updates

Each time you use our Website the current version of this Privacy Notice will apply. When you use our Website, you should check the date of this Privacy Notice (which appears at the top of the Privacy Notice) and review any changes since the last version. Our business changes frequently and this Privacy Notice is subject to change from time to time.

How to Contact Us

To contact us with your questions or comments regarding this Privacy Notice or our privacy practices in general, please email us at navigator@iconichealth.co.